Packages are generally dispatched within a few days after payment is recieved. Items are shipped via USPS with tracking. We can only ship within the USA only (Hawaii and Alaska included). We will try our best to minimize the transit time, based on your location and other shipping factors. The tracking information will be available in your paypal account.
Shipping fees include handling and packing fees as well as postage costs. We Insulated our shipping boxes for live critters to minimize the stress during shipping. Plants are normally ship without insulation as they are more tolerant of temperature changes.
Regardless of the method and ship time, we GUARANTEE LIVE ARRIVAL on ALL of our orders. In rare instances of DOA, please take a clear photo/video of the item and contact us within 3 hours of delivery. Shipping charges are not refundable. Once confirmed, we will replace the DOA on your next order with us.